Passionate Customer Care
Our customers are so demanding. . . just the way we like it!
The best customer is a demanding customer, and our customers are exactly that. They make us better at everything we do, including the service we provide them. And for that we are eternally grateful.
Here are a few of the ways we try to show that gratitude.
On spec. On time. Or it’s on us.
24 Hour Turnaround on Quotes
And because of our rigorous planning skills, you can be sure we won’t be coming back to you a few weeks later to say we have to take the price up because we miscalculated.
4 Day Turnaround on Production
Your current plater may have told you the same thing, but we’re pretty sure they don’t always keep their promise. After all, if they did, you probably wouldn’t be reading this, would you?
If any parts we deliver to you fail to meet your specifications and it's our fault, there's no charge. That means you won't pay for the parts. You won't pay for the shipping to and from our factory. You won't pay for a thing. The way we see it, it's just not right to ask you to pay when we've failed to deliver the quality and timing we promised you.
In other words:
On spec. On time. Or it's on us.
How's that for customer care?
*For the exact terms of our service level guarantees, please click HERE.